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Moos 15 · Tirol · AT-6167 Neustift im Stubaital

Richiamo Servizio
Modulo richiesta

Information on data protection and use of cookies

This data protection declaration covers the gathering and utilisation of personal data, which is recorded under certain circumstances when contact is made with us, i.e. if you visit our website, if you make an enquiry or phone us. Please take a moment of your time to read through the following informational text. Here you will find out how the Hotel Alpeiner handles your personal data, which types of data are gathered, how and to what extent this data is used, to whom this data is disclosed and how personal data is protected. Your right to personal privacy has the highest importance and the Hotel Alpeiner shall undertake its best efforts to protect this right. All of the more extensive data protection obligations, which go beyond this data protection declaration, remain unaffected to the best of our ability.



Why is my personal data gathered?

Your personal data is gathered and utilised to optimise customer service, to enable easy website access and to provide customised services. Using your personal data allows us to inform you about the latest products, special offers and developments that are of interest to you. If you have no interest in being kept up to date on the latest developments as well as current product and service information, please notify us about this.



Which data is gathered?

There are a number of situations, in which your personal data is of use to help us offer a better service. Therefore you may be asked, for example, to provide personal details when you start a transaction. You will only ever be asked to disclose details which are relevant for the particular situation. This includes, for example, name, postal address, telephone number, email address and preferred method of contact. Information is additionally gathered for market research purposes, such as details of customer activities, in order to better understand the customer and to therefore be able to offer an effective service. Using such data, we are able to determine which information is really useful for a customer and which areas of the website and online services are of the most interest.



Is personal data disclosed to third parties?

We take the protection of your personal information very seriously. No contact details are sold or distributed to other providers. In some cases, your personal data may be disclosed due to legal requirements or procedures.



How is your personal data protected?

All possible precautionary measures are taken to protect your personal data against loss, theft and misuse as well as unauthorised access, disclosure, alteration and destruction.



Integrity of your personal data

It will be ensured that your personal data is always correct, complete and up-to-date for the intended purposes. The corresponding protective measures are taken for this purpose. Of course, you have the right to access the personal data that you have provided, to modify it and to request your personal data, by making contact via email, at any time.



Questions regarding the protection of your right to personal privacy
If you have questions or concerns regarding the data protection declaration, then please get in touch and let us know your message. Of course, you can inquire about which data is processed concerning you, where this data came from and for what purposes it is used. Data processed in an unauthorised manner may also be deleted. The provisions of the Data Protection Act apply.

The Hotel Alpeiner is entitled to amend the data protection policy from time to time. Should we make fundamental changes, a corresponding notice will be published on our website together with the updated version of the data protection declaration.

Cookies and other technologies

So-called "Cookies" and other technologies are used to obtain a better insight into which areas of the website are used, where visitors direct themselves around the website and how much time they spend on the various pages. Thus, the layout and functionality of the website can be further improved, orientated to your requirements, even more navigation convenience can be added and the efficiency of communication with customers can be investigated. In addition, cookies and other technologies are used to market products and services and to drive effective online advertising.

Certain information is automatically gathered and stored in log files. This information includes Internet protocol addresses (IP addresses), browser type, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamps and click-stream data.

In certain email messages, a so-called "click-through URL" is used, which is linked to content on the website. When you click such a URL address, you pass through a web server, before you actually reach the target website. This "click-through" data helps to determine which topics are of interest to the reader and the efficiency of customer communications measured. If you would not like your information to be gathered in such a manner, avoid clicking text or graphic links in emails. In addition, so-called "pixel tags" are used to find out which areas of the website have been visited and how effective search processes are. Pixel tags also enable us to send email messages in an attractive format and for us to see, whether the emails are opened and thus have been delivered correctly.



Commitment to protecting your right to personal privacy
We take the protection of your personal information very seriously. The present guidelines are distributed to all employees and security precautions to protect your right to personal privacy are strictly enforced within the company. The website contains links to websites of other companies. The Hotel Alpeiner is not responsible for their personal privacy guidelines. We recommended inquiring about the data protection declarations of these companies.


Use of external services
This website uses the following external tracking services:


Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will never associate your IP address with other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser software, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can choose to dissent from the collection of data by using a Google browser plug-in. The plug-in can be downloaded using the following link:


Use of Facebook plugins
Plug-ins from the social networking site are used on these webpages, which are operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). Should you access a webpage on our website that contains this plug-in, then a connection to the Facebook server will be established and the plug-in will be shown through the website on your browser. As a consequence, the Facebook server will obtain the information about which of our web pages you have visited. If you are logged into Facebook as a member, then Facebook will associate this information with your personal Facebook user account. Using the plug-in functions (e.g. by clicking on the "Like" button, making a comment), will also associate this information with your Facebook account, which can only be prevented by logging out before using the plug-in.
For further information about the collection and use of data by Facebook, about your relevant rights and options for protecting your privacy, please refer to Facebook's data protection information.


Use of AdWords Remarketing
This website uses cookies for the purpose of addressing visitors via remarketing campaigns with online advertising at a later point in time within the Google advertising network. For the placing of remarketing adverts, third parties such as Google Cookies use this current website on the basis of a visit. You, as a user, have option of deactivating the use of cookies via Google by visiting the Google deactivation page at



In base alle impostazioni del browser si raccolgono determinate informazioni, che con l’ausilio dei cookie vengono inviate automaticamente al gestore del sito web che si sta visitando. Solitamente, tali informazioni comprendono l’indirizzo IP del vostro computer, il sistema operativo e il browser installati.

Un cookie è un piccolo file di testo che viene salvato da un server web sul disco rigido del vostro computer. Vi sono due tipi di cookie: i “cookie di sessione” e i “cookie persistenti”.


Cookie di sessione: ogni volta che visitate il nostro sito si genera un cookie di sessione contenente un numero distintivo creato casualmente e attribuito al vostro computer. Non appena si chiude il browser, il cookie di sessione perde automaticamente la propria validità. Tale tipo di cookie viene utilizzato per migliorare la funzionalità del sito web e ottenere maggiori informazioni riguardanti l’utilizzo dello stesso, per esempio quali pagine si aprono, su quali link si clicca o quanto tempo si trascorre su una certa pagina.


Cookie persistenti: se consentito, si utilizzano anche dei cookie persistenti che non scadono quando si chiude il browser ma restano memorizzati sul disco rigido finché non vengono cancellati dall’utente o perdono la propria validità dopo un determinato periodo. Ogni volta che si visita il sito, il server web riconosce il cookie persistente salvato sul vostro disco rigido. Tale riconoscimento duraturo e univoco del vostro computer consente di salvare le impostazioni preferite nonché informazioni relative alla fruizione del sito in una banca dati. Ciò consente inoltre di constatare con quale frequenza l’utente visita il sito, come si modificano le sue abitudini di impiego dello stesso e quanto siano efficaci le attività pubblicitarie del sito. Tali indicazioni non comprendono alcun dato personale e riguardano esclusivamente le azioni eseguite dal proprio PC.

Se l’utente accede al sito da un’e-mail ricevuta o se durante una sessione crea un “profilo utente“, le informazioni fornite dal sito o dai cookie di terze parti potrebbero essere collegate ai dati salvati sul database del provider del sito, comportando una possibile deduzione dell’identità dell’utente.


Consenso all’impiego dei cookie: per i cookie di sessione non è necessario il previo consenso dell’utente, in quanto tali cookie sono fondamentali per il funzionamento del sito internet e scadono non appena si lascia la pagina web. Per utilizzare dei cookie persistenti, che non sono necessariamente fondamentali per il funzionamento del sito ma permettono di salvare le impostazioni preferite dall’utente nonché informazioni sulla sua fruizione delle pagine web, è necessario il previo consenso dell’utente. Con l’utilizzo del sito si acconsente all’impiego dei cookie persistenti, a meno che non si provveda a bloccarli modificando le apposite impostazioni del proprio PC. Ciò vale anche per i cookie di terze parti.

Web Beacons: il sito web può contenere dei punti grafici pixel, definiti "web beacon", "single-pixel GIF" o "clear GIF". I provider di terzi possono impiegare le web beacon per ottenere maggiori informazioni sul comportamento di navigazione di chi visita il sito e per misurare l’efficacia delle misure pubblicitarie. Tali immagini possono anche essere inserite nelle e-mail pubblicitarie per scoprire se tali messaggi vengono aperti e se portano l’utente a compiere una data azione. Le informazioni contenute nelle web beacon saranno collegate ai dati personali dell’utente solo in seguito al suo consenso. Cliccando sul link contenuto nelle e-mail pubblicitarie che vengono inviate previo consenso dell’utente si accetta l’utilizzo delle web beacon, a meno che non se ne blocchi l’impiego modificando appositamente le impostazioni del proprio PC.

Cookie utilizzati attualmente sul sito web: di seguito sono indicati i tipi di cookie attualmente utilizzati nonché la loro funzione, la durata e l’influenza sulla privacy dell’utente:

Con l’ausilio dei dati raccolti mediante i cookie proprietari si generano dei rapporti in forma aggregata che chiariscono come gli utenti si collegano e utilizzano il sito, ottenendo così informazioni sul loro comportamento al fine di aggiornare e migliorare il sito web.

Sul sito web sono inseriti cookie di partner pubblicitari nonché contenuti esterni di terzi. Tali cookie, appartenenti al dominio di gestori esterni, sono visualizzabili e gestibili solo con l’ausilio di suddetti terzi, tra i quali si annoverano per esempio Facebook e Twitter. Le loro norme relative ai cookie sono disponibili sulle loro pagine web. Sul nostro sito si utilizzano inoltre lo strumento “Google Maps” nonché il plug-in “Mi piace” di Facebook, per i quali si applicano le condizioni relative alla tutela della privacy dei relativi provider. Il gestore del presente sito non esercita alcun controllo diretto sul contenuto dei cookie generato dai plug-in menzionati.

Come modificare le impostazioni relative ai cookie
La configurazione gratuita del vostro browser internet consente di gestire efficacemente i cookie. Le possibilità a disposizione sono le seguenti:


La gestione dei cookie varia a seconda del browser. Per ulteriori istruzioni d’utilizzo si prega di consultare i seguenti link: