Safe for you,
safe for us!

Rules of conduct in the hotel

Special times require special measures!

As you have probably already see at the media, the hotel industry also has special rules of conduct due to the current situation. We have tried to list the most important ones for you in an understandable and brief form.

What happens in case of a travel warning for Tirol?

Since 25.09.2020, the German government has issued a travel warning for Tyrol. However, this does not mean that you are not allowed to travel to us, the return journey to Germany is "only" linked to certain conditions. Please note the differences between the federal states. You can find more information on the homepage of the respective home state.

All other countries are not affected by this regulation, as no travel warning has been issued here. Entering and leaving the country is possible without problems.

Have you already booked for this winter? As soon as Tyrol is declared a risk area by your country of origin ( only official order) you can cancel at any time (even on the day of arrival) free of charge.  

After entering the hotel, please disinfect your hands (the disinfection is attached to the wall on the left).

Keep at least 1 metre distance to other people outside your own visitor group.

The Mouth and Nose Protector must be worn again for protection in the public areas of the hotel (except at the table). It is not necessary in wet areas (indoor swimming pool).

Contactless payment if possible. Preferably settle the invoice by card.

Please follow the instructions of the employees.

Wash hands several times a day with soap and water for at least 30 seconds.

Avoid contact on the face with uncleaned hands.

Sneeze or cough in the crook of your arm or in a handkerchief.

Stay at home if there are signs of illness (in this case the cancellation conditions specified by us apply).

Spa- and wellness area

The cosmetics and wellness area may also be used as usual by our Alpeiner guests. Here, too, we ask you to treat the other guests with care.

Generally keep a distance of 1-2 meters from every guest not living in your household, also in the indoor and outdoor pools. (Whirlpool at least 1 meter)

Before using the pool area or the sauna facilities, it is generally necessary to take a shower.

The mouth-and-nose protection is only to be worn at the Spa area! No more at the pool or sauna area.

During a cosmetic treatment or massage, the mouth and nose protector must be worn.

Only persons from one and the same household may stay in our saunas at the same time.

Infusions and feathering in our saunas are not permitted.

We will be happy to switch on individual saunas for you earlier on request (limited from 08:00 to 20:00). Please let the reception know at least 1 hour in advance. We also have extended opening hours for our sauna area. To ensure safety, all our saunas are set at over 70 degrees.

Please note that due to Covid-19 we will not provide childcare in our house for the time being.

We are pleased to have extended our shortened cancellation conditions until 12.05.2021. So you have the possibility to cancel your private booking free of charge until 48 hours before arrival (except for the non-cancellable installments). Of course this also applies automatically for all bookings already made.

With your prudence you protect yourself as well as the other guests and your hosts!

We reserve the right to make further changes according to official instructions! Status 17.02.2021

Source: WKO.at